Shipping policy

We’ve included answers to some of our most frequently asked questions below. Not finding the answer you need? Send us a message here.

How Long Does Delivery Take? 

Our delivery time includes processing + shipping time. Most of our products are handcrafted and will be shipped within 1 to 3 working days from the order date. The estimated shipping time varies from the shipping countries you selected.

 

FREE Standard Shipping on orders over US$79

Location	Cost	Processing	Shipping Time
U.K	Free	1-3 days	3-5 business days
U.S	Free	1-3 days	5-8 business days
Canada	Free	1-3 days	6-10 business days
Australia	Free	1-3 days	6-10 business days
Europe	Free	1-3 days	5-8 business days
Asia	Free	1-3 days	5-8 business days

 

 

Note: Orders are processed 7 days a week, but they can only be shipped out Monday through Friday. 

*During holiday periods like Black Friday, Cyber Monday & Christmas there might be a slight increase in shipping time due to the high demand and orders placed.

 

How Secure Is My Personal Information? 
Vigourmuse adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.  

 

Can I Amend My Order? 
We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this you may not be able to make amendments. However, please email us as soon as possible to see if it is possible to amend your order.

 

I Have Entered An Incorrect Address! 
If you have misspelled or auto-filled your address incorrectly, please email us ASAP at vigourmuse@gmail.com and provide your new address. 

 

What If My Parcel Is Delayed? 
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.  

 

Will My Items Come Together? 
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers. Don't panic if you don't receive all of your items at once…they will get to you! :)

 

Do I Need To Pay Custom Fees? 
In most cases, customs fees do not apply. In some rare cases, you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Vigourmuse has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

 

My Item Arrived Damaged! 
Firstly, we are so sorry to hear this! We do ship all orders with bubble bags and gift boxes to protect the jewelry but in the rare cases your item(s) arrived damaged, please contact us and we will immediately ship you a new order completely free of charge.

 

How is the jewelry packaged? 
We provide complimentary gift boxes with every online order. We ship all jewelry in our royal blue velvet jewellery boxes to ensure they are safe and protected during travel. Sometimes numerous items can come in one gift box. If you're buying something for yourself and someone else, please let us know via Order Special Instructions at Cart page if you would like any specific pieces to be packed in separate jewellery boxes.

 

I have a question that was not answered, can you please help? 

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)